Family Gifts Of Love FAQ
How long will it take for my item to get delivered?
Depending on the level of customization in your gear will vary the time it takes to get to you. You will get your item within 7-12 business days of ordering. Most items however will ship much faster than that
NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember it is normal for your order to arrive in separate packages.
How can I track my order?
When you order with Family Gifts Of Love you are emailed out a unique order ID. You can look up your order any time here: familygiftsoflove.com/track If you don't have the order ID you can also alternatively look up your order by email on that page.
I see multiple charges on my card, how do I get one removed?
In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at firstname.lastname@example.org.
We accidentally ordered the wrong size, how can we change it?
If the item hasn't been made yet, we can still change the size of it for you. If we’ve started making it already, or it's already on the way to you, then it's a bit tough to undo because it’s being made already or has already been made. Please contact support and they will get the size changed for you, contingent on timing of your request. Most people notice it right after they order and we can usually get it switched for them fairly easy. Send us an email to email@example.com and we'll let you know.
The mug I received was broken, how can I get a new one?
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to firstname.lastname@example.org and we'll get you a new one out!